Returns Policy

A Return Authorization (RA#) is required for all returns to Germany Medical . Please contact Germany Medical Customer Service via email or telephone to obtain an RA# prior to your return. The following information must be provided when requesting an RA#:

  • Germany Medical part number(s) and quantity being returned
  • reason for return
  • Germany Medical invoice number or pack slip #

All returns to Germany Medical must be accompanied by a completed Certificate of Sterilization (CofS); this is to comply with OSHA Standards (29CFR1910.1030) requiring all used instruments be sterilized prior to shipping; new instruments may be indicated on the CofS. Please do not sterilize instruments that have not been used. A copy of our CofS will be provided to you at time of RA# assignment should you require one. Please note that sign off on a CofS by a third party is not acceptable.


Once assigned an RA#, kindly:

  • package your returned instruments carefully and securely, using original Germany Medical packaging and labeling where possible to securely protect against damage during transit
  • include a copy of the Germany Medical invoice or pack slip, the Certificate of Sterilization and any other documentation needed.